Refinance your mortgage

It's important to note that our editorial content will never be impacted by these links. We are committed to looking at all available products in the market, and where a product ranks in our article or whether or not it's included in the first place is never driven by compensation. For more details read our MoneySense Monetization policy. Your email address will not be published. I need to know which online brokers willingly provide hard copy T etc. March 25th, I have been a customer of TD Waterhouse for many years but they are currently having extremely serious technical problems with little evidence of any progress on a solution.

Please do not even consider doing business with this company as you are risking the loss of significant amounts of money. What a crazy and stupid reviews. After I searched in depth, the Interactive broker was the best. The interest on your margin is 1.

I can go on…. What about data? Each time I place an order I have to open up yahoo finance to get a real time quote. How ridiculous is it that a broker where I am paying commissions wants to charge for data that is FREE though a search engine? No one ever mentions the ECN fees at Questrade. I am firing them. Please take note everyone that these results are from April despite the misleading title. As the leading contributor to this article I would like full transparency thus this note. We have reached out to MoneySense to resolve the title issue.

Surely that would be of interest to your readership. For me, it amounts to discrimination as I have a profound hearing loss. The 2 step requires a security code sent to a cell phone. A security code sent to my landline is problematic because I can not understand a computer voice and there is no way to have it repeated in a different manner, nor am I able to repeat back to know that it was what I heard.

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When I try repeatedly to get a representative to help me it only works for a password reset. Then when I log in the next time I go through the same drill even though I have the setting checked off that I only want to have a security check when web broker wants to verify that it is me. Back to square one. I trade with TD Can Trust, unfortunately!

If I log in too often a robot advises me with an option to get a temporary password via a text message or phone call. I say no and eventually I am informed that my account is blocked and phone an number to get a new password. This takes up to an hour for a real person to answer. I just got a new password the day before that does NOT work. I cannot get this blockage uninstalled by a robot so I constantly miss opportunities to invest. This is constant frustration. Any advise anyone? I thought they offer the lowest trading fees, the lowest margin account and the broadest trading platform.

Being a global brokerage should also offer longer hours?

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Hello Robert, thank you for your comment. We will keep all suggestion in mind for the future, in the meantime feel free to take a look at our methodology. Each firm was assigned a score based on its ranking within the seven sections of review 5 points for 1st, 4 for 2nd, 3 for 3rd, 2 for 4th and 1 for 5th , and the overall score was the sum of the awarded sections. But recently it appeared they have cancelled that function. To compound that, reaching an option trader by phone is almost impossible. In addition, for covered call transactions, be aware that their system does not permit a user to write another call option until the following Tuesday.

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Equity options expire on Saturday and usually you can write a new option again on the following Monday. How many questions, etc those covered were asked is irrelevant.

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I too would like to know. Hi Patricia, thank you for your comment. We are reaching out to Surviscor at the moment and will share their rationale when we hear back from them. Why would Scotia I-trade make this list they are impossible to get in touch with, by phone or emial, over an hour wait time on the phone, and 10 days to respond to an email, there mobile app is not very good wonce you explore other apps, and as with ALL canadian platforms there are fees, why is it free in the USA but not here.

Scotias responce is because of the tools and research available while if your not using them why am I still charged 9. From a very lengthy account opening to very long waits on order submission to them actually submitting the orders. Multiple times.

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Phone staff are miserable. Never received an answer… and never received a phone call to alert me to a problem, I had to phone. Why Interactive Brokers are not mentioned here?

I guess it may not fit your definition, but how about mentioning Wealthsimple Trade next time. I guess if Questrade was deciding to add free ETF sales, that would be a game changer. Please fix the link.

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Thank you. As a client of NDB for 3 years, I agree that their call center rarely keeps you waiting. Thanks for the great article and information. I registered with TD and although they have some great tools, I found their customer service terrible if you try to reach by telephone. Literally on hold for hours and then they close for the day. After numerous calls, I finally gave up. I sent a complaint in by email, and it was responded to promptly but with no resolution except an apology. Trying to get a hold of a human being at TD Web Broker is getting harder by the day.

Another issue is dividends , they are not registering on the day that they are supposed to be in the account , especially one US stock that I own.

I was on hold on the phone for four hours one day and three the next and never got through. For additional information on margin loan rates, see ibkr. IB calculates the interest charged on margin loans using the applicable rates for each interest rate tier listed on its website. For additional information, see ibkr.